Return Policy

When you receive your package, promptly check the items to make sure the items are working. We are happy to provide account credit or replace items found to be DEFECTIVE.  Due to the nature and usage of Adult Products, ALL SALES ARE FINAL and the warehouses do not accept returns. 

You must contact us within the first 30 days when you (or your customer) have received a defective or incorrect item and are requesting either a refund or replacement. We will enter the information into your order so that your product issue can be handled smoothly. Please send your order number/ the product name/SKU, and a detailed description of the issue and/or photos to handheldstuff@gmail.com. 

Occasionally, manufacturers will have a requirement to receive defective items back. In the event an item needs to be sent in, we will notify you and ask that you include the following in your return package:

  • The packing slip